ACCEPTABLE USE POLICY
SigmaBroadband Co. ( SIGMA ) has prepared this Acceptable Use
Policy ( Policy ) as a guide for its customers to understand the intended and
permissible uses of our service, and to prevent exploitation, fraud, and abuse
of its unlimited calling plans and features. This Policy is applicable to all
our services.
Normal, Reasonable Business Use
SIGMA unlimited business service plans and features are for normal business
use. Normal, reasonable use on SIGMA'S unlimited business
plans must be in accordance with this Policy, our General Terms and Conditions,
and consistent with the types and levels of usage by typical customers on the
same business calling plan. Unauthorized or excessive use beyond that normally
experienced by typical business customers may create network congestion that
will manifest itself in increased busy signals for themselves and others and
may result in service termination.
Impermissible Business Use(s)
SIGMA evaluates customer usage in comparison
to typical levels of permissible usage engaged in by SIGMA'S legitimate customers (residential use under residential service plans,
business use under business service plans, or Affiliate use under co-branded
service offers or plans). Each of the following is impermissible under Sigma
Broadband Company INC s business unlimited plans and considered outside of
normal single (and not extended or multi-) family residential (or personal,
non-commercial) or co-branded use: operating a call center,
resale of telecommunications service to
others,
auto-dialing or fax/voice blasts,
telemarketing,
operating or connecting to multi-party
conference calling,
operating or connecting to multi-party
chat lines,
engaging in activities that generate minutes
that result in revenue-sharing by the customer,
traffic without live dialog, including use
as a monitor, intercom, or for transcription purposes. A customer s aggregate
usage may be considered outside of normal use if it exceeds 3000 minutes per
month in combination with one or more of the following, including, but not
limited to, excessive: unique numbers called;
call lengths;
call forwarding/transferring;
conference calling;
short-duration calls;
number of calls made during a month,
The number of calls made to a conference
calling service during a month;
The number of calls made during business
hours;
The number of calls terminated and
re-initiated consecutively, which, in the aggregate, result in excessive call
lengths during a specific time frame;
other abnormal calling patterns indicative
of an attempt to evade enforcement of this Policy. Based on such a combination,
SIGMA may determine that abnormal, unreasonable, or impermissible usage is
occurring when compared to typical customers on the same calling plan and may
take appropriate steps described below to enforce this Policy and the General
Terms and Conditions (SIGMA'S Rights). SIGMA may also
determine that abnormal, unreasonable, or impermissible usage is occurring, and
may take appropriate steps described below even if the number of minutes used
is not excessive when a customer s calling patterns during more than one month
reflect excessive: unique numbers called;
call lengths;
frequency of call forwarding/transferring;
conference calling;
short duration calls;
The number of calls made during a month;
Number of calls made to a conference
number of calls made during a month;
number of calls made to a conference calling service during a month;
number of calls made during business hours;
number of calls terminated and re-initiated
consecutively, which, in the aggregate, result in excessive call lengths during
a specific time frame; or other abnormal calling patterns indicative of an
attempt to evade enforcement of this policy. Based on such a combination, SIGMA
may determine that abnormal, unreasonable or
impermissible usage is occurring when compared to typical customers on the same
calling plan and may take appropriate steps described below to enforce this
Policy and the General Terms and Conditions ( SIGMA Rights ). SIGMA may also
determine that abnormal, unreasonable or impermissible usage is occurring, and
may take appropriate steps described below even if the number of minutes used
is not excessive when a customer s calling patterns during more than one month
reflect excessive:
unique numbers called;
call lengths;
frequency of call forwarding/transferring;
conference calling;
short duration calls;
number of calls made during a month;
number of calls made to a conference calling
service during a month;
number of calls terminated and re-initiated
consecutively, which, in the aggregate, result in excessive call lengths during
a specific time frame;
or
other calling patterns indicative of an
attempt to evade enforcement of this Policy. For Lawful and Appropriate
Purposes Only;
SIGMA Rights; Customer may not use our service or devices in any
way that is illegal, fraudulent, improper or
inappropriate. Customer may not use any automated means to manipulate our
service or use our service to violate any law, rule, regulation or any third
party s intellectual property or personal rights. We reserve the right to
review Customer s account and take further action, including, but not limited
to, suspension of Customer s SIGMA account or service if account usage is
beyond normal standards for typical customers on the same calling plan,
impermissible or detrimental to other customers ability to use the service or
adversely affects our operations. We may assess abnormal usage based on comparisons
to the usage patterns and levels of our other customers on the same plan(s). If
we determine that Customer is engaging in abnormal or impermissible usage, we
will use commercially reasonable efforts to inform Customer and may provide
Customer with the opportunity to correct the improper usage. If we afford
Customer the opportunity to correct Customer s abnormal usage patterns and
Customer fails to immediately conform to normal use, we may exercise our right
to transfer Customer s service to a more appropriate plan, charge applicable
rates for that plan, implement other limitations or suspend or terminate
Customer s service with or without notice. If we believe that our service has
been used for an unlawful purpose or in violation of this acceptable use
policy, we may immediately terminate Customer s service with or without notice
and/or forward the relevant communication and other information to the
appropriate authorities for investigation and prosecution. We reserve all legal
rights.
Changes: SIGMA reserves the right to change this Policy at any time.
Changes shall become effective when a revised Policy is posted to SIGMA websites.